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What do I do if my Direct Debit payment hasn’t arrived?
What do I do if my Direct Debit payment hasn’t arrived?

Normally, it can take up to one week for your Direct Debit payment to be processed.

Vaiki Randala avatar
Written by Vaiki Randala
Updated over a week ago

If you have set up monthly deposits via Direct Debit, we will initiate the pull in the beginning of each month, usually on the 5th.
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Normally, it can take up to one week for your SEPA Direct Debit payment to be processed. However, your first payment through a SEPA Direct Debit can take up to two weeks to reach us.


If you’re not seeing your transfer on your account after that time, please contact us at [email protected].

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